Privacy Policy

Relfox is operated by Nextscale Innovations LLP("Relfox", "we", "us"). This policy explains what information we collect when you use relfox.com and our client platform, how we use it, and the choices you have.

Information we collect

• Information you give us — your name, email, phone number, company, website, and any message you send through our forms or by email.
• Store and ad account data — if you become a client and connect Shopify or advertising accounts, we access that data read-only to run and report on your marketing.
• Usage data — pages visited, device and browser information, and similar data collected through cookies and analytics tools.

How we use it

• To respond to enquiries and schedule calls.
• To deliver, measure, and improve the services we provide.
• To understand how our website is used.
• To meet legal and security obligations.

We do not sell your personal information.

Who we share it with

We use trusted service providers to run our business — for example CRM and scheduling (HubSpot), analytics (Google), hosting, and AI model providers that process data on our behalf to deliver the work. They may only use your information to provide their service to us. We may also disclose information where required by law.

Cookies

We use cookies for analytics and to remember form submissions. You can block or delete cookies in your browser settings; some parts of the site may not work as expected if you do.

Retention

We keep information for as long as needed for the purposes above, or as required by law, and then delete or anonymise it. Client data is deleted or returned when an engagement ends, on request.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to how we use it. Email prashant@relfox.comand we'll respond within 30 days.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure.

Children

Our services are for businesses and are not directed at anyone under 16.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Questions about this policy: prashant@relfox.com